FAQ



Will my seats be together?
We always do our utmost to allocate tickets from the same order seated together, and usually we manage to do so. The guarantee we offer is at minimum pairs of tickets for adjacent seats, unless the category description will mention otherwise. In addition, some events categories will offer single tickets only. In that case, it will be shown on the category description and the price will be accordingly. If you wish to have tickets for adjacent seats, please write the request in the comment box at the billing and shipping page.

Are you working with travel agencies?
We are working with leading suppliers across Europe, and have a direct connection with the top teams and sports organizations. Among our clients are some of the biggest travel agencies in the world today.

Are the tickets for home or away supporters?
All of the categories are intended for the home supporters, beside the category called “away section”. If this category does not exist in a specific event, it means there are no away supporters tickets available for the event.

Is the seating category shown on the site and the category printed on the ticket the same?
Not always. We have built our own categories to simplify the order process.
The category description is available on-site.
The exact seat number, row and section will be shown on the ticket itself.

Do I need to be a member to buy tickets?
You do not need to be a member, we will provide you with all needed documents including a membership if needed.

Are the tickets authentic?
All of our tickets are genuine and guaranteed as official and authentic.

How will I receive my tickets?
We can send the tickets to any address in the country of the event. On the online order form, you can state your exact delivery address. The tickets will be sent by express delivery service. Our delivery department will contact you before shipping the tickets to verify your address and will provide you with the express delivery tracking number.

What if I have not booked a hotel yet?
In that case, you can order the tickets, guarantee your seats and inform us about the hotel details later by e mail to: delivery@ticketgum.com, or by the contact us form. If you plan to update the address later, you simply need to click on the “I will inform the delivery address when I will know it” option on the billing information in the online order form.
                                                                             
When will I receive the tickets?
Tickets for sports events are generally released by the clubs during the week of the match. We normally ship the tickets 4 to 5 days before the event by express delivery service. Therefore, you will usually receive the tickets between 1 to 3 days prior to the event. For some events, we will be able to ship the tickets far in advanced, however, due to the nature of this market, we cannot guarantee an earlier delivery. Our delivery department will contact you before shipping the tickets to verify the address and will provide you with the express delivery tracking number.

Where is my seat location?
We guarantee the seats location according to the designated section of each category.
You will need to use the comment box in the ordering process if you have a specific seating request we will do our utmost to fulfill it.

Why is the price on the site different from the price mentioned on the ticket?
We are a secondary marketing company, therefore; the price is determined by supply versus demand. Our main goal is to offer our clients the best price in the market. The level of difficulty of obtaining specific tickets, and the level of demand compared to the inventory in a giving date, makes the difference between the actual price printed on the ticket and the price we charge on our website. Be aware; the longer you wait to purchase your tickets, the higher the price will be.

Are my tickets guaranteed?
Once your order is confirmed and approved, your tickets are guaranteed. Our goal is to be the most reliable source in the secondary marketing sector. Ticketgum Team does everything in order to supply the tickets purchased on our site. You can rest assured that once you have ordered from ticketgum.com, we guarantee you will get the best and fastest service and supply. 

What Currency will I be charged?
We are a European company, therefore; the charging will always be in Euros, even if the original price was displayed in a different currency.
 
Can I cancel the Ticket after the purchase?
Unless the event has been cancelled, once a ticket has been purchased, there is no exchange, refund or cancellation.

What if the event date has been rescheduled?
Event date and time are subject to change - these changes are not controlled by the company but by the official organizer. You are advised to check occasionally the correct date and time and make your personal arrangements for attending the match on the new date and time. If for example an event is rescheduled, the original tickets will still be valid and there is no need for any further action.