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Terms And Conditions


This website - ticketgum.com is fully owned and operated by Premium Tickets S.L, a private company incorporated under the laws of the Spain (hereinafter "the Company"). The Company's contact details are published at the "About Us" function of this website.
Words denoting the singular number shall include the plural number and vice versa; words denoting the masculine gender shall include the feminine gender; words denoting persons shall include corporations, partnerships and other corporate entities.
The headings in these terms and conditions (the "T&C") are included for ease of reference, and will not be used for its interpretation.

The following T&C constitute a legally binding agreement between the User / user and the Company with regard to the access and use of this Site. By accessing, browsing and/or using this Site, you acknowledge that you have read, understood, and agreed to be bound by these T&C and to comply with all applicable laws and regulations. If you do not agree to these T&C, do not use this Site.

You hereby certify that you are of legal age to use this Site and legally competent and duly authorized to do so.
As a condition of your use of this Site, you undertake not to use this Site for any purpose which is unlawful or prohibited by these T&C. You may not use this Site in any manner that could damage, disable, overburden, or impair any server, or the network(s) connected to any Company server, or interfere with any other party's use of this Site.
Please note that The Company obtains tickets on the secondary market.  The company is not connected or affiliated to any box office, or sponsored by any of the venues, teams, performers or organizations (such as FIFA or UEFA or any domestic Football Association), whose tickets are sold through this website.

The company reserves the right to modify the stipulations of these T&C. The subsequent use of any Service by the user after modification of the T&C implies the acceptance, without a doubt, of the modified T&C.

The term "Tickets" will carry the definition of an entry or admission to an event.
The term "User" will carry the definition of any person or legal entity that enters into an agreement with the company to purchase tickets to events as published on this website.
The term "Communication" means any communication between the company and the Customer whether by email, SMS, mobile phone, fax, instant text messenger or live chat service, by regular mail or post service, courier company or any other electronic or physical printed document.
The term "Confirmation" means a written approval of the order made by the user that will be sent to the user by the company via email address that has been provided by the user when he placed the order.


Certain services provided by the Site require registration. In order to register, the user must provide his full name, address (including state/country), phone number, email address and any other details and information as may be required by the Company in order to provide the requested services (please check our Privacy Policy).
The user will need a username and password to access certain areas of the website. Maintaining the security and confidentiality of your username and password is your responsibility, and the Company will not be held responsible for any action taken under your username or password.
*It is the Users` sole responsibility to provide the correct details such as email address and phone number. The Company is not responsible for incorrect details,if emails arrive in the spam folder or if the user decides not to read all of the emails from the company. 
Personal Information and Privacy

The Company is obliged to preserve the privacy of the users via this Site. To understand how the Company protects your personal information, such as your name and address, please read the Company’s Privacy Policy. Except as stated in the Privacy Policy or in these T&C, your personal information will be deemed to be confidential. Any non-personal information or material sent to the Company and/or provided by you through this Site will generally be deemed to NOT be confidential. You understand and agree that we may disclose information about you if we have a good faith belief that we are required to do so by law or legal process, to respond to claims, or to protect the rights, property, or safety of the Company or others, or as stated in our Privacy Policy.
All online payments are highly secured and encrypted with a Secure Socket Layer protocol (SSL) for further details refer to our privacy policy.

Website Rights and usage

The information available through this website may include but is not limited to, photographs, images, and illustrations, (collectively referred to as the "Content"). The content is protected by copyright pursuant to the applicable international copyright laws. You acknowledge and understand that the Company and the information providers that make their materials available to you via this Site retain all rights and title to any and all intellectual property rights existing in such materials. You agree to abide by all additional copyright notices, information or restrictions appearing on any part of the Content.
The User agrees not to copy, sell, publish, reproduce, distribute, retransmit or otherwise provide access to the content to anyone. However, the User is permitted to make one copy of the applicable content for his personal use only.

Any information and content made available through this website – is published as a service only, such information and content are subject to various updates, which might occur from time to time. The Company does not make any assurances and shall not be held responsible with regard to the accuracy of such information and content of the results or output that derives from the use thereof and you are requested to independently verify such results or output.

This website may contain and offer, inter alia, links and references to information and resources made available on the web which is not owned or controlled by the Company, including without limitation sports events, schedules, and tables. Accordingly, you are required to verify all third-party information published through this Site. The Company uses great commercial efforts to publish true and correct third-party information but cannot be held responsible for any such third-party data and you may not rely upon such third-party data without independently verifying it.
The Company may run advertisements and promotions from third parties on its or its licensor's websites. Your correspondence or business dealings with, or participation in promotions of, advertisers other than the Company found on or through this Site, including payment and delivery of related goods or services, and any other terms, conditions, warranties, or representations associated with such dealings, are solely between you and such advertiser. The Company is not responsible or liable for any loss or damage of any sort incurred as the result of any such dealings or as the result of the presence of such advertisers on this Site.

The User can use this website, including its content, for personal use only. Any commercial usage is prohibited. The User agrees not to sell, publish, reproduce, distribute, retransmit or otherwise provide access to the content to anyone. However, you are not permitted to use this service for the purpose of regularly providing other individuals with access to Content obtained through this Site. Except as provided immediately above, you may not modify, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, distribute, perform, display or in any way exploit any of the Content, in whole or in part. Your use of this Site and any Content must comply with any and all applicable laws, rules and regulations.

International Users prohibitions

This Site can be accessed from countries around the globe and may contain references to the Company’s products, services, and programs that are prohibited in your country. These references do not imply that the Company intends to announce such products, services, or programs in your country. This website is controlled and operated by the Company with its registered offices located in the Premium Tickets S.L, Calle Blames 173, 4-2, 08006, Barcelona, Spain. The Company makes no representation that materials in this website are appropriate or available for use in other locations and access to them from territories where their contents are illegal or prohibited. Customer who chooses to access this website from other locations does so on their own initiative and is responsible for compliance with applicable local laws. We reserve the right to prevent the sale of secondary market tickets to UK citizens to matches held in the UK.

Purchase procedure

Booking and ordering event tickets

Booking of tickets will be deemed as done once your order is properly recorded on the Company’s server. User`s booking must contain all the necessary information required to enable us to charge your credit card or other means of payment and deliver your tickets in time.
Giving false, wrong, or missing details may result in non-delivery of tickets and in such case the user will be held liable for payment in respect of forwarding and handling charges. Please fill in your details accurately. The submission of false personal details is strictly prohibited by law.
The user agrees to forward all the necessary information as may be required for the Company to process and complete the purchase, including without limitation, providing a copy of their Passport and/or a photocopy of both sides of the credit card used for the purchase (should not show the full card number).
Order confirmation process:

Once you have placed your order with the Company along with all necessary details and information needed, the company will review all your details through the necessary security channels.

Shall your details and payment method be confirmed and approved by the company, the Company will issue and send you a "Confirmation email" with all of your transaction details.

The order will be considered finalized once you have received the confirmation email.
In other cases where the company will find the need to do so for security reasons, the company will send you an order form for review before payment and you will need to make sure that all order details are correct and approve the order. Once you approve the order, you will need to choose a form of payment and submit all the necessary details for finalizing the order. Within 2-3 business days after payment, the Company will send you an email confirming your transaction has been finalized.
Once the Company approves that your order has been finalized, the order cannot be altered and/or canceled by you, except in accordance with the “Cancellation and refund policy of the company, as stipulated hereof. An order that was not confirmed as finalized by the company will not bind the Company.

Please note that we guarantee 2 seats together in all categories other than ''best available - single tickets''. If you order more than 2 then they will be as close as possible, likely grouping them in pairs.

Prices policy

The User will be charged as indicated on the website at the time of the actual purchase transaction. Notwithstanding the above, the Company reserves the right to alter prices of items and/or services as displayed on the website and it may do so in its sole discretion without prior notice. Customers are urged to notice that the price they are charged may be substantially higher than the face value printed on the ticket as is customary in the secondary market; the price is determined by supply versus demand, the level of difficulty of obtaining specific tickets, and the level of demand compared to the inventory in a giving date, makes the difference between the actual price printed on the ticket and the price we charge on our website. 
The user should also be aware that in the case he has placed an order in the shopping cart but did not complete the transaction on time, his shopping cart session may expire and he will need to carry out the purchase process again and the price of tickets might change during that time. Such a scenario might occur due to the natural fluctuation in supply and demand characterizing the secondary ticket market.
Customers are urged to notice that all charges by the company are in GBP, even if the initial price on the website is displayed in EUR/USD/GBP.

Payment methods

All payments made while purchasing tickets will be made through a valid credit/debit card which can be cleared by one of the lawfully operating credit card companies as approved by the Company or/its credit clearance provider or by bank transfer if such bank transfer is specifically approved by the Company or by other approved means of payment.
The company holds the right to request further documents of the credit card holder before approving an order. Documents required can be in the form of a Passport / Id / Driver's license copy/picture, names and dates of birth of the people attending the event.

Cancellation and Refund Policy

All orders are final, no refunds will be given.
This site follows the Transaction cancellations policy as stated in the European Law Number 31997L0007, DIRECTIVE 97/7/EC (May 20, 1997) for the protection of consumers in respect of distance contracts, where it is clearly written that once a client submits a booking for transport (flight, bus, etc.) or accommodation (hotels, apartments, etc.) or catering or leisure services or leisure events (tickets), the client is not permitted to cancel the booking. In the event of cancellation by the User, no refund will be given.

Force Majeure - any shortcomings in relation to the execution of the services provided through the Site cannot be attributed to a party should these not be due to the fault of the party or when said the party cannot be deemed responsible for them in accordance with the law, the Terms and Conditions or according to generally accepted standards.   The Company may invoke force majeure should the Company's shortcoming be partly or fully, but not limited to, the result of war, mobilization, riots, flooding, fire, accidents, strikes, occupations, measures set by the government, non-delivery of required tickets to the Company by third parties and other unforeseen events.
Event date and time are subject to change - these changes are not controlled by the company but by the official organizer - you are advised to occasionally check the correct date and time and make your personal arrangements for attending the match on the new date and time.
In case the organizers have postponed a match, no refund will be offered. The tickets for the original date of the event are valid for the rescheduled event.
The company will not be responsible for any event date being changed.
Event Location and stadium are subject to change - these changes are not controlled by the company but by the official organizer - you are advised to occasionally check the correct Location and stadium and make your personal arrangements for attending the match in the new Location and stadium.
The company will not be responsible for any event Location and stadium being changed, and there will be no refund or additional payment for price differences due to the Location and stadium change.
You are advised to occasionally check the correct date and time and make your personal arrangements for attending the match on the new date and time. 

In case of a wrong category of tickets delivered by the Company, the User will be reimbursed with the difference between the categories in accordance with the prices of the tickets as published in the website on the actual date of purchase. In case you have received an upgraded category, you will not be charged for the difference.
In the event that tickets for non-adjacent seats were mistakenly delivered, you will be reimbursed with an amount of 10% - 15% of the price of the ticket paid by you, based on the distance between the seats. Please note that non-adjacent seats mean that there are more than two seats in between either to the sides, diagonal or above.  
The only liability of the company is to obtain tickets according to the categories shown on the site.
The company will not be held responsible for any Stadium seating problems such as uncomfortable seats / restricted view / your behavior / other fan's behavior etc.
If the Company fails to deliver a compatible ticket to the event due to reasons attributable to the company, the Company's only obligation and liability will be limited to a refund up to a maximum of 100% of the ticket price of each ticket not delivered.
Customers who are nationals or residents of the away team's country should be aware that attending matches in the home team section may subject them to increased scrutiny or potential conflict.
We will not be held responsible for any conflicts or issues that arise from customers choosing to sit in the home team section as guests of the away team, including but not limited to any incidents related to the customer's nationality or country of origin.

Any refund made by the company will be made with the same means of payment that was used by the user.
Coupons: The company reserves the right to issue a coupon voucher code equivalent to any real sum of money. The full instructions on how to use the coupon code and the expiration date are specified in an email sent to the client.

Please note: There will not be any form of a refund due to price difference - only extra payment in case the new event will be more expensive.

Delivery of tickets

It is the User's sole responsibility to provide the Company with the correct email address details as may be reasonably required by the Company for the accurate and timely delivery of the tickets. 
The Company delivers tickets in three different ways:
By email address - tickets will be sent to the User’s email address from 3 days before the game and up to the day of the event as electronic tickets. Admission tickets for events that are being sold on this website can come in the form of E-Tickets in which case the tickets will be emailed to the User to the email address they have provided the company during their registration process. Once emailed, the tickets will be considered delivered. 
By post (locally or internationally) - a tracking number will be forwarded to the User via an email address the user has provided to the Company on registration. The User can surf the courier website and follow their envelope by entering the tracking number. 

Please note that in case no one is available at the address to sign for the shipment, the User will get a "while you were out card" – which means that the shipment is waiting to be collected at the local post office. The Company will not be held liable in a scenario that "while you were out card" has been issued by the post and the User failed to collect his tickets from the local post office, and the tickets will be considered delivered as agreed.

By a private courier - hand delivery to any residency or hotel. The Company will not be held liable for non-delivery of tickets, and no refund will be issued by the Company In case of Refusal to receive and sign on behalf of the User, from any person that was specifically entitled by the user to receive the tickets on their behalf or from any hotel representatives that were specifically entitled by the User to receive the tickets on their behalf.  

Tickets might also be in the form of paper tickets, plastic membership cards or electronic tickets. Membership cards will always carry the cardholder's name printed on them.  The name on each form of ticket may not match your name – it is still genuine and valid for entry to the event.
Once a User has received such membership cards they must abide by the instructions that are accompanied these cards. The instructions include the details of the actual seats at the ground (i.e. turnstile/block, row & seat number), instructions on how to use the membership cards, where and how to return them and an emergency email address, should any problem arise. 
Tickets purchased by a local supplier on the name of the client will be available for collecting from the club box office on the day of the event by presenting a photo id, all necessary instructions for box office collection will be sent by email  from 3 days before the game and up to the day of the event..
The company guarantees to deliver the User`s  tickets in a secure & safe manner and on time for the match. Due to the late release of the tickets by the clubs, the form of the tickets will be known at the time of delivery.
For each event, the tickets are being purchased on behalf of the clients from various suppliers. Therefore; each supplier has a different delivery method including: hand delivery (can be on the events' day) / pick up locations / post-delivery / courier delivery/box office collection, etc.. - the information regarding the delivery will be sent to the client no later than 3 days prior to the event.
Please note: The plastic membership cards must be sent back to the company no later than 48 hours after the event has ended. It is the client's full responsibility to send the membership card/s using the pre-paid return envelope supplied at delivery. The membership cards belong to the company’s local suppliers. 
In case that the membership is sent electronically, the User must delete it after the event. Failure to do so will conclude with a 200 GBP fine per ticket not deleted.

Special Provisions and Liability

The Company shall not be held liable if a user is being denied admission to an event except in case of such denial due to invalid tickets. 
In such cases, the user must present the company with proof of Failure to enter the event.
The Company's only obligation and liability will be limited to a refund up to a maximum of 100% of the ticket price of each ticket not delivered.
Any refund made by the company will be made with the same means of payment that was used by the user.
The Company will not be responsible if the User fails to contact the Company at the time of the event in case they are rejected entry.
The User is attending the venue at their own risk. The Company shall not be held liable for any damages that the user may suffer while traveling from or to the venue or for any damages the user may suffer while attending such a venue.

It is the Users` sole responsibility to obtain the correct dates, kick-off time and pick up details of the tickets.
The User will not be provided with replacement tickets in the event of lost, stolen or damaged tickets.
Except for the Company's obligations towards you as the registered buyer of tickets as set forth herein, the Company shall not have any liability or bear any responsibility to any third party using the purchased tickets.
It is the User's sole responsibility to abide by all rules, regulations, policies, and codes of conduct established by the local authorities and/or event organizers.
The Company shall not be held liable for any damages that you may incur if denied entry or expelled from the event by the local authorities or the organizers.
In the case of a User having to purchase new tickets from another source on the day of the event due to a problem with the tickets supplied by the company, the User will then need to supply the company with proof of purchasing new tickets (such as a picture of the tickets/receipt) and then will be reimbursed up to the amount paid by the user to the company.  
Disclaimer of Warranties

Except as expressly provided otherwise in a written, whether express, implied, statutory, or otherwise, an agreement between the User and the Company, this website, and all materials and services accessible through this website, are provided on an "as is" basis. The Company, to the fullest extent permitted by law, disclaims all warranties including but not limited to the implied warranties of merchantability, non-infringement of third parties' rights, and fitness for a particular purpose.

The Company, its affiliates and licensors make no representations or warranties about the accuracy, completeness, security, or timeliness of the services, content, or information provided on or through the website or systems. No information obtained via the Company's systems or website shall create any warranty not expressly stated by the Company in these terms of use.
Some states or jurisdictions do not allow the exclusion of implied warranties or limitations on how long an implied warranty may last, so the above limitations may not apply to Users residing in these countries.

The Company makes no warranty that the website or the services provided via the website will be uninterrupted, timely, secure, or error-free or that the site or any of the services, information, and content provided thereby or via the applicable servers are free of viruses or other harmful components.

Although the Company uses reasonable attempts to exclude viruses or the like from this Site, it cannot ensure such exclusion. the Company assumes no responsibility and shall not be liable for any: (i) damages due to viruses that may infect your computer equipment or other property on account of your access to or use of or browsing of this Site or your downloading of any material, data, text, images or other from this Site and no liability is accepted for viruses or the like. Please take all appropriate safeguards before downloading information from this Site; and (ii) any damages and/or losses resulting from your unverified reliance on information provided to the Company by third parties.

Limitation of Liability

To the fullest extent permitted by applicable law, under no circumstances shall the Company or any of its subsidiaries, affiliates, stockholders, directors, officers, employees, licensors, or suppliers (the “Company Parties”) be liable, jointly or severally to you or any other person as a result of the user`s use or access the website or any content appearing via the website and related service for any indirect, consequential, incidental, special, punitive or exemplary damages, including, but not limited to, damages for loss of revenue, profits, use, data or other intangibles (collectively, the “excluded damages”), whether or not characterized in negligence, torts, contract or other theory of liability, even if any of the Company parties have been advised of the possibility of or could have foreseen any of the excluded damages, and regardless of any failure of an essential purpose of a limited remedy. If any applicable authority holds any portion of this section to be unenforceable, then the liability of the company parties shall be limited to the fullest possible extent permitted by applicable law.


The User agrees to indemnify, defend and hold harmless the Company, its officers, directors, employees, agents, licensors, suppliers, and any third-party content providers to this website from and against all claims, losses, expenses, damages, and costs, including reasonable attorneys' fees, resulting from any violation of these Terms by you.


The Company reserves the right to refuse to grant access to this Site, or to any part of it, and/or to provide services, to any user, in its sole discretion, and without prior notice.

The Company will be entitled to terminate the contractual arrangement with you, in its sole discretion and without giving prior notice. Upon termination of the contractual arrangement and/or the cancellation thereof, you are required to immediately cease making use of this Site.

The Company will be entitled to cease supplying services through the website and/or to cease operating the website, in whole or in part, at its sole discretion.

Remedies for Violations

The Company reserves the right to seek all remedies available at law and in equity for violations of these Terms, including but not limited to the right to block access from a particular Internet address to this Site and any other provider and their features.

Governing Law and Dispute resolution

The T&C are governed by and construed in accordance with the laws of the Spain and any action arising out of or relating to these T&C, which the parties are unable to amicably resolve between themselves within 30 days, shall be exclusively referred to arbitration in the Spain in accordance with the Rules of Arbitration of the International Chamber of Commerce (ICC) by one arbitrator appointed in accordance with the said rules. The arbitration shall be conducted in the English language, and the arbitrator shall be obligated to reason his decisions.


Unless otherwise explicitly stated, notices to Premium Tickets S.L must be sent by registered mail to Premium Tickets S.L, attention Customer Service, Premium Tickets S.L, Calle Blames 173, 4-2, 08006, Barcelona, Spain, and notices to you will be sent to the email address that you provide the company during the registration process (a receipt is deemed 24 hours after an email is sent unless we receive notice that the email address is invalid), or by registered mail.


These Terms constitute the entire agreement between the User and the Company with reference to this website. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these T&C, including without limitation this paragraph. In the event any provision of these T&C shall be deemed unenforceable, void, or invalid, such provision shall be modified so as to make it valid and enforceable, and as so modified the entire T&C shall remain in full force and effect. No failure or delay in exercising any right, power, or privilege hereunder shall operate as a waiver thereof, nor shall any single or partial exercise thereof preclude any other or further exercise thereof or the exercise of any right, power or privilege hereunder. The Company reserves the right to change, suspend or discontinue any aspect of the services and content provided through this Site at any time, without notice or liability. The User should periodically check these T&C and Privacy Policy posted on this Site to review the current terms and guidelines applicable to their use. Users` continued use of this Site after such revisions constitutes your acceptance of these revisions.